Intake for Grand Rapids personal-injury firms.
Personal-injury firms in Grand Rapids pay for every inquiry their marketing brings in. Casestead makes sure each one gets a reply in about a minute, day or night, and shows you what each lead source signs.
Why the first minute matters in Grand Rapids
Most injury inquiries in Grand Rapids arrive when the person has a moment: evenings, weekends, from a waiting room. An answer in about a minute, and a booked time with your intake team, is what keeps them from moving on to the next firm.
What we install
- Reply desk. Web forms, chats and after-hours inquiries get a reply in about a minute, in the channel the person used, about the question they asked. Callers are qualified on your written criteria and booked with your intake staff.
- Follow-up drafts. Unsigned consults don't go quiet. Follow-ups are drafted for your intake lead to approve, and only ever go to people who contacted your firm.
- Owner scoreboard. Every Monday: inquiries, consults, signed cases, response times, and cost per signed case for each lead source, from your own systems.
Michigan context for intake
The general limitation period for personal-injury negligence claims in Michigan is 3 years. Inquiries about older incidents are flagged for a lawyer instead of being booked like a new case.
General rules for context only, not legal advice. Exceptions apply (minors, government defendants, discovery rules, recent amendments). Your firm's lawyers decide.
Case types
- Auto accidents
- Truck accidents
- Motorcycle crashes
- Slip and fall
- Dog bites
- Workplace injuries
- Premises liability
- Rideshare accidents
- Pedestrian injuries
One firm per metro
We don't take on another firm in Grand Rapids while you're a client. Every engagement starts from your own response-time baseline and is measured at eight weeks. The fee is a flat monthly amount, never tied to signed cases or settlements.
Questions
Do you work with personal-injury firms in Grand Rapids?
Yes, one firm per metro. We take on a small number of firms at a time, by application, and applications from Grand Rapids are read in the order they arrive.
Is this an answering service?
No. Your answering service stays as the fallback. We install a reply desk that answers web forms, chats and after-hours inquiries in about a minute and books qualified people with your intake team, plus approved follow-up drafts and a weekly scoreboard.
Does it replace our intake team?
No. It works for your intake team: it answers first, asks your written qualifying questions and books the person with your staff. A lawyer decides on representation.
Where does the data live?
In your firm's own accounts, behind your sign-in. We don't keep copies, and we never sell, share or route your leads.