Intake for Columbia personal-injury firms.
Personal-injury firms in Columbia pay for every inquiry their marketing brings in. Casestead makes sure each one gets a reply in about a minute, day or night, and shows you what each lead source signs.
Why the first minute matters in Columbia
Most injury inquiries in Columbia arrive when the person has a moment: evenings, weekends, from a waiting room. An answer in about a minute, and a booked time with your intake team, is what keeps them from moving on to the next firm.
What we install
- Reply desk. Web forms, chats and after-hours inquiries get a reply in about a minute, in the channel the person used, about the question they asked. Callers are qualified on your written criteria and booked with your intake staff.
- Follow-up drafts. Unsigned consults don't go quiet. Follow-ups are drafted for your intake lead to approve, and only ever go to people who contacted your firm.
- Owner scoreboard. Every Monday: inquiries, consults, signed cases, response times, and cost per signed case for each lead source, from your own systems.
South Carolina context for intake
The general limitation period for personal-injury negligence claims in South Carolina is 3 years. Inquiries about older incidents are flagged for a lawyer instead of being booked like a new case.
South Carolina follows modified comparative fault with a 51% bar: a claimant more at fault than the other side generally recovers nothing.
General rules for context only, not legal advice. Exceptions apply (minors, government defendants, discovery rules, recent amendments). Your firm's lawyers decide.
Case types
- Auto accidents
- Truck accidents
- Motorcycle crashes
- Slip and fall
- Dog bites
- Workplace injuries
- Premises liability
- Rideshare accidents
- Pedestrian injuries
One firm per metro
We don't take on another firm in Columbia while you're a client. Every engagement starts from your own response-time baseline and is measured at eight weeks. The fee is a flat monthly amount, never tied to signed cases or settlements.
Questions
Do you work with personal-injury firms in Columbia?
Yes, one firm per metro. We take on a small number of firms at a time, by application, and applications from Columbia are read in the order they arrive.
Is this an answering service?
No. Your answering service stays as the fallback. We install a reply desk that answers web forms, chats and after-hours inquiries in about a minute and books qualified people with your intake team, plus approved follow-up drafts and a weekly scoreboard.
Does it replace our intake team?
No. It works for your intake team: it answers first, asks your written qualifying questions and books the person with your staff. A lawyer decides on representation.
Where does the data live?
In your firm's own accounts, behind your sign-in. We don't keep copies, and we never sell, share or route your leads.