Intake for Charleston personal-injury firms.
Casestead installs intake systems for personal-injury firms in Charleston: every web form, chat and after-hours inquiry answered in about a minute, qualified callers booked with your intake team, and a weekly scoreboard of cost per signed case by lead source.
Why the first minute matters in Charleston
People hurt in Charleston usually contact more than one firm, often from a phone and often after hours. The firm that answers first, about the person's own situation, is usually the one that books the consult.
What we install
- Reply desk. Web forms, chats and after-hours inquiries get a reply in about a minute, in the channel the person used, about the question they asked. Callers are qualified on your written criteria and booked with your intake staff.
- Follow-up drafts. Unsigned consults don't go quiet. Follow-ups are drafted for your intake lead to approve, and only ever go to people who contacted your firm.
- Owner scoreboard. Every Monday: inquiries, consults, signed cases, response times, and cost per signed case for each lead source, from your own systems.
West Virginia context for intake
The general limitation period for personal-injury negligence claims in West Virginia is 2 years. Inquiries about older incidents are flagged for a lawyer instead of being booked like a new case.
West Virginia follows modified comparative fault with a 51% bar: a claimant more at fault than the other side generally recovers nothing.
General rules for context only, not legal advice. Exceptions apply (minors, government defendants, discovery rules, recent amendments). Your firm's lawyers decide.
Case types
- Auto accidents
- Truck accidents
- Motorcycle crashes
- Slip and fall
- Dog bites
- Workplace injuries
- Premises liability
- Rideshare accidents
- Pedestrian injuries
One firm per metro
We don't take on another firm in Charleston while you're a client. Every engagement starts from your own response-time baseline and is measured at eight weeks. The fee is a flat monthly amount, never tied to signed cases or settlements.
Questions
Do you work with personal-injury firms in Charleston?
Yes, one firm per metro. We take on a small number of firms at a time, by application, and applications from Charleston are read in the order they arrive.
Is this an answering service?
No. Your answering service stays as the fallback. We install a reply desk that answers web forms, chats and after-hours inquiries in about a minute and books qualified people with your intake team, plus approved follow-up drafts and a weekly scoreboard.
Does it replace our intake team?
No. It works for your intake team: it answers first, asks your written qualifying questions and books the person with your staff. A lawyer decides on representation.
Where does the data live?
In your firm's own accounts, behind your sign-in. We don't keep copies, and we never sell, share or route your leads.