Workplace injury intake for personal-injury firms.
Workplace injury inquiries need sorting early: workers' compensation, a third-party claim, or both. Casestead answers every inquiry in about a minute and books qualified people with your intake team.
What the reply desk asks
- Employer and type of work
- Date of the injury and how it happened
- Whether it was reported to the employer
- Whether a workers' compensation claim is open
- Any outside contractor, equipment maker or property owner involved
- Whether they have a lawyer
Why the first minute matters
Injured workers often reach out after a shift or on weekends. Fast answers, and questions that spot possible third-party claims, help your team see which inquiries deserve an attorney's time first.
Follow-up
Unsigned consults get a follow-up draft about their injury and where things stand, approved by your intake lead.
Questions
Does the system decide between workers' comp and a third-party claim?
No. It collects the facts your criteria ask for and flags what your team wants flagged. A lawyer decides.
Can it reply in the language the worker used?
Replies go out in the channel and language your firm sets up for each source. Your team approves the wording during shadow mode.
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