Slip-and-fall intake for personal-injury firms.
Slip-and-fall inquiries vary widely, so clear qualifying questions save your intake team the most time. Casestead answers every inquiry in about a minute and books qualified people with your intake team.
What the reply desk asks
- Where it happened: store, workplace, apartment, public property
- Date of the fall
- Whether it was reported to the owner or manager
- Photos or witnesses
- Injuries and treatment
- Whether they have a lawyer
Why the first minute matters
Many slip-and-fall inquiries don't fit a firm's criteria, and the ones that do are easy to lose in the pile. A first reply that asks your questions sorts them before your intake team spends time on the phone.
Follow-up
Booked consults that didn't sign get one follow-up draft about their fall, for your intake lead to approve.
Questions
Can the system screen out inquiries we don't take?
It asks your written qualifying questions and books only what fits. Anything outside your criteria gets a polite reply your firm wrote, and nothing is sent to other firms.
What about falls on government property?
Those are flagged for a lawyer, since claims against public entities can have short notice deadlines.
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