Premises liability intake for personal-injury firms.
Inadequate security, falling objects, pool and stairway injuries: premises cases need early facts about the property. Casestead answers every inquiry in about a minute and books qualified people with your intake team.
What the reply desk asks
- Address and type of property
- Date and what happened
- Owner, manager or business involved
- Whether it was reported and to whom
- Injuries and treatment
- Whether they have a lawyer
Why the first minute matters
Premises inquiries are easy to misjudge from a short web form. A reply that asks your firm's questions turns a two-line message into something your intake team can act on in the morning.
Follow-up
Booked consults that didn't sign get one follow-up draft about their incident, approved by your staff.
Questions
What if the property is public or government-owned?
Those inquiries are flagged for a lawyer, since claims against public entities often carry short notice deadlines.
Does the system keep the person's description of what happened?
It is stored in your firm's own CRM and accounts, never in ours. See Security and data.
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