Pedestrian injury intake for personal-injury firms.
Pedestrian cases often involve serious injuries and families writing on the person's behalf. Casestead answers every inquiry in about a minute and books qualified people with your intake team.
What the reply desk asks
- Date and place
- The vehicle and driver, if known, or a hit-and-run
- Police report
- Injuries, hospital and treatment
- Who is writing
- Whether they have a lawyer
Why the first minute matters
Hit-and-run and crosswalk inquiries often come from relatives in a hospital waiting room. A fast, human reply and a booked call are what they need first.
Follow-up
Families who booked but didn't sign get a follow-up draft that fits the situation, approved by your staff.
Questions
How are hit-and-run inquiries handled?
The reply desk records it and asks your qualifying questions. Your criteria decide how those are booked and who on your team takes them.
Is anything sent without our approval?
First replies and bookings follow the wording your team approved in shadow mode. Every follow-up is approved by your staff before it goes out.
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